How To: Save Your iPhone’s Voicemails For Safekeeping

How To: Save Your iPhone's Voicemails For Safekeeping

Saving voicemails is important. For various reasons, from legal issues to saving a loved one’s voice, people sometimes need to save voicemails. And they should be able to, right? Well, almost every U.S. cell phone provider deletes voicemails after a certain period of time – from 14 to 30 days. They’re your voicemails, so why are you letting your carrier determine which to delete?

On top of that, iPhone users don’t even have an option to save or forward voicemails despite how “smart” it is. So I’ve created this guide on how to save your iPhone voicemails permanently. It’ll take you five simple steps to complete, and it doesn’t even require jailbreaking your device.

What You’ll Need

  • Any model iPhone
  • iBackupBot (Windows | Mac OS X)
  • iTunes installed on a Windows or Mac OS X computer


Just like we’ve used in the past, we’re going to use a piece of software called iBackupBot to extract the voicemails from your iPhone backups. With that being said, sync your iPhone with iTunes to obtain an up-to-date copy of your iPhone’s backup.


Download and install iBackupBot for Windows or Mac OS X. When you first open it, iBackupBot will automatically search your computer for all the iDevice backups you have created in the past. We’re only concerned with the latest iPhone backup, so click yours in the left sidebar.


iBackupBot will take some time to load the backup, but once it does you’ll see a list of files that it can extract from the backup. Since we’re only looking for voicemails, scroll down to Library/Voicemail/. Depending on the amount of voicemails you have on your iPhone, iBackupBot will list a number of .amr files. These are your individual voicemails that you’ll need to copy over.

It will be difficult to identify who left you each voicemail using iBackupBot, so you’ll have to extract all the voicemails in bulk unless you’re certain which voicemail is which. Check off each voicemail you want to extract and then click the Export button in the top left menu as seen below.


iBackupBot now wants to know what you want to extract. Select the “Export only checked file(s)” button. Also, uncheck the box next to “Export with backup information, for import to another backup” unless you are planning to import these voicemails into another backup with iBackupBot. Press OK and choose where you want to save the voicemails on your computer.


Now that you’ve extracted the voicemails, you can choose to keep them in the standard .amr format (which QuickTime can play) or you can convert them to a more conventional format like MP3. If you’re comfortable with uploading your voicemails to an online service, I suggest using Online-Convert’s service (seen below) because it’s easy to use.

Otherwise, if you have privacy concerns, you can download and install MP3 conversion software to your computer and convert the voicemails that way. I suggest using Audacity (it’s free!) for converting the files on your computer.

That’s all there is to it! Once you get in a habit of saving your voicemails, you’ll never have a deleted voicemail again. If this seems like too much work to you, the alternative (and better, in my opinion) is using Google Voice – a service that automatically emails you every voicemail you receive (with a transcription, too!) and will never delete them.

How do you save your iPhone voicemails? How does the above method compare? Let us know in the comments below!

Patrick is the founder and editor-in-chief of pinglio. He works as a system administrator and studied at the University of Illinois at Chicago. He currently lives in Chicago with his girlfriend and two dogs.
  • Audrey006

    This worked PERFECTLY! My mom passed away 3 months ago and I had 4 voicemails from her on my phone that I needed to find a way to keep… this method works exactly as described. It took a little while to go through all the voicemails to figure out which ones were hers, but it was obviously worth the search. Now I can keep her voice with me without constant fear of losing it forever… My most sincere thanks for this tutorial.

    • Steve

      This is exactly the same reason I was looking for a way to save these precious messages. I am much grateful. This is easy and works perfectly.

      • Ginger Leech Phillips

        This what I am doing too.

    • heathera1

      This was also the same reason I wanted to do this, my mom passed away 5 months ago.

    • Audrey006

      On Tuesday will be a year since my mom died, and I am still so thankful to have all four of these voicemails. Sometimes they are exactly what I need to get me through the day. I also still receiving e-mails when others comment on this thread and it makes me so happy to know that even though other people are feeling the pain that I too feel with the loss of a loved one, they are able to keep their voices and memories alive as I have have. Thanks again for this wonderful post.

    • abomb2211

      I needed this for the same reason, worked flawlessly. All my voicemails were even saved by name so I could easily find my mothers. Thanks pinglio!

    • Laci Williams Crowson

      This is why I am looking for the same. My Dad passed away a week ago and I never want to lose his voice telling me he loves me

  • Diane

    BEST method ever, I’ve been looking for stuff for weeks, free softwares etc. Everything sucks or you had to pay for it. Thank you SO much!!!

  • Jamesmichaellowe

    Hi there, I can only find the Library/Voicemail/voicemail.db file and not an .amr file.

    There’s deffinatly a saved voicemail on my phone but it’s not comming up on the list. And yes I did sync my iphone before. Please can you help? :(

    • dodz

      I had the same problem, but I also noticed that the voicemails didn’t show up on my phone’s screen, either.

      I called my voicemail to check if they were still there, and they were — and the voicemails showed up on my phone’s screen again. I backed up the phone and ran iBackupBot… And the .amr files showed up again.

      I’m pretty tech-illiterate, so I don’t know what the problem is or if this had anything to do with it, but it’s worth a try. :)

      • suzy

        I’ve had the same problem as Jamesmichaellowe and dodz, but after backing-up iphone again, still no .amr files, and only one .db file even though there’s 3 voicemails on there
        what do you mean when you say that the voicemeails didnt show up on the phones screen? Do you mean the red dot? Thing is I’ve already retrieved my voicemails, so the red dot disappears anyway, doesn’t it?
        any ideas?

        • rossstisi

          Hi Suzy. Did you find a solution to your problem? I have the same issue.


          • susieq

            I am having the same issue – can only get the .db file… anyone have any ideas on how to solve??

          • Greg

            I have the same problem too. Can’t copy the .db file either – well, right clicking on it asks if I want to copy it, I do, but there is nothing to paste anywhere else. I wonder (I’m in the UK) if one needs to have Visual Voicemail (whatever that is?) on the iPhone. It’s not available here, so maybe that’s my problem, in which case it could be yours also?? Woudl be nice if someone could let us know!

  • Guest

    Thank you! this is great. I appreciate the post as will many others.

  • Guest

    Thank you! this is great. I appreciate the post as will many others.

  • Wild

    Thank you so much for this. I just lost my Grandmother this past Monday. She had called me earlier and left a voice mail I wanted to keep. This tutorial allowed me to save her call. Thank you.

    • Patrick Bisch

       Sorry for your loss. I’m glad I could help you save her voicemail.

      • Sherline

        Hello Patrick, I am having difficulty. I dont see any voicemails when I click the voicemail link. My mother also passed away and I am trying to save her voicemail. can you please help me. thank you

  • guest002

    Thank you so much for posting this!  My dad passed away three months ago and I was able to retrieve his voice mail messages I lost when I had to replace my iPhone.  For some reason I am not able to restore my new iPhone from my last back up :(.  BUT with you tutorial I was able to retrieve the messages.  I have even been able to go back to messages from backups going back 2 years!!  I also used the AVS (non-activated version) to convert them to MP#, but now I think I need to purchase their software to be able to put them on a CD.  I’m trying to figure out if I should do this.  Do you still like this AVS software?  

    • Patrick Bisch

      Glad I could help you get those voicemails. When I first read your comment, I couldn’t figure out what you were referring to when you mentioned AVS software for converting. But I realized that you must have clicked an advertisement on The website itself allows you to upload voicemail files to convert, and then you download them after they’re converted to MP3. You don’t have to download/install anything to your computer, so there’s no need for a trial or to pay a dime.

      • guest002

        ah!  Okay, now I see what I did.  You’re absolutely right.  I did click on an advertisement and now all of my vm files have the AVS demo voice with them. I will have to pull them up again from the ibackupbot and use the  The AVS made it pretty simple to use, I may just go ahead with it.  I am just so happy I found those old voice mails from two years ago.  Thank you so much, Patrick!!

        • Patrick Bisch

          You’re welcome! If you’re happy with AVS and it works well, then why not?

  • Lorrie

    It only backed up really old voice mails I deleted forever ago, but not the one I want to back up and convert that it is in my current VM folder on my phone. Do I have to delete it first? Thanks!

    • Patrick Bisch

      It’s very important that you sync your iPhone first with iTunes to create a new backup. That way the backup will contain your most recent voicemails. Then make sure you select that specific backup when using iBackupBot. Hope that helps.

  • Jennie

    Hi there.. So I, too, am trying to save voicemails that my father left me before he died, and so I was so excited to find this website. I have successfully downloaded backupbot and checked all my voicemails, but now it won’t let me export them.. The export button is like grey and I can’t click it…. Any idea how to fix this?

    • Patrick Bisch

      It sounds like your backup is encrypted. I suggest syncing with iTunes and unchecking the “Encrypt iPhone Backup” box (see Once you have an unencrypted backup, try loading it into iBackupBot just like we did above.

  • watercool

    This is a brilliant guide and it’s easy!
    My best friend passed away last month and I was desperate to be able to keep hearing his voice so you don’t know how much this means!

  • bulletproof58

    Amazing!!! Thank you!

  • Leslie

    Awesome and thank you Patrick. It was very nice to have something work just like the instructions. Now folks can leave me new voice mails and I can finally delete messages from my phone. Yeah!!!

  • Karen Roubal

    I’m so happy to have found this!!! It worked SO easily and well as the instructions described. One helpful hint.- I got on my phone and pulled up all deleted messages. I picked out the few I knew I wanted and the “undeleted them”. Then I hit “clear all”. When the back-up synced to my Mac, only the voice mails I wanted were in the list. No searching around. Easy! Thanks so much for creating a program that will allow me to hear my 8 year old’s sweet little voice telling me he loves me and my mom wishing me a happy mother’s day. :-)

  • fiz

    I successfully downloaded all of my voice mail messages (thank you very much) that I need for legal purposes. Unfortunately, the dates are not saved along with the messages. Is there a way to do this using the BackupBot or some other method?

    • Patrick Bisch

      You should be able to see the date created using Windows or OS X. In Windows, right-click on the file and go to Properties. Then click the Details tab and look for Date created.

  • Angela Moore

    Thank you, thank you, thank you!! This was easy and my messages are safe, sound and play back crystal clear on my PC. Patrick you are THE MAN!!

  • PRSP

    Thank you! Thank you! Thank you! I lost my mom a few months ago and have been terrified of losing my phone and the voicemails she’d left me. This was a quick and straight-forward solution. Much appreciated!

  • Ken

    Just had an iphone die and Apple set me up with a replacement phone and did a backup from icloud.. In the process I lost all my MobileMe notes (I never migrated to iCloud and wasn’t aware that notes are stored in different places — Ugh..) AND I also am missing every single voicemail on my new phone.. Your app worked great for retrieving the audio file, although I wish it were possible to retrieve the originating number that called and left the message, as well as the time/date stamp of the message. I imagine the phone number that left the message is probably not possible to get but I tried to click on the individual file to at least get the file created date. I’m in OSX and unfortunately the Created Date and Modified Date are both the same as the date that the export was done. In other words, in the case of my .amr files, they all have a created and modified date of Aug8 at 10:56am.. Is there any way to get the ‘real’ created date? I exported the files to a folder on my desktop and did a right click and clicked ‘get info’ (similar to properties in Win) and all dates are simply being set equal to the export date and time.. Any help or advice appreciated… Thanks

  • Ling

    Hi, I’ve followed the instructions as you mentioned, but I don’t seem to be able to find my voicemails. I have 3 saved voicemails, and could only find one. And once I’ve exported it, it’s in a db. file which I couldn’t convert either. Kindly advice? Thanks

  • Carees23

    My voicemail file seems to be coming up as a .db file… Can anyone help me?

    • hayden

      i am having the same problem :(

  • Michelle

    Thank you so, so, SO much for this awesome How-To. It was quick and easy, and I hope that my most sincerest gratitude is conveyed through this message. I’ve been safekeeping my iphone for the longest time because it had my mom’s voicemails on it – these are the only recordings of my mother, so these clips are invaluable to me!

  • Bryguy

    Patrick, I’m remembering your name. Great column here! You’re an informative guy!

  • visualman

    WOW …this worked awesome. Thank you Patrick. Once I figured out how to back up my iphone. You can hold the control button (on macbook computers) and click on your iphone when you see it on itunes. Once the backup is complete. iBackupbot sees the files backed up and then just select the voicemails and export. Very easy once you read the instructions carefully.

  • Amanda

    This seems to be working so well for everyone….Hmmmm? What am I doing wrong? I am getting an error message that it’s impossible to get permission…I don’t have the encrypted back box checked. I am on a Mac. Any ideas?
    Thank you!

    • Patrick Bisch

      I saw your tweet. What’s the exact error message you’re getting?

  • Mackenzie

    I have 10.4.11. do you have suggestions? The iBackupBot doesn’t have a version that I can find that works with my os.

  • Ashley Marie Singh

    Thank you so much, my mother passed away almost a year ago and i need to here her voice cause its been a year and still i can’t believe it but thanks a lot, you helped me a lot!!!

    • Christopher Miles De Feyter

      Hey Ashley, that is exactly why I was looking for this too. I feel you.

    • RulaRula

      Same for me. She passed away over a year ago and I want to upgrade my phone soon. I waited too long to find this. I really appreciate the info.

  • Brock

    Wow. THANK YOU! This was incredibly easy to use, and a huge help. Like the prior poster, I was trying to save a message from my Dad who just passed away. So again, thank you for this service and amazingly easy instructions. Why can’t all software be this easy and useful??

  • MsScorpio

    What am I doing wrong? This is not working. I keep getting an error message that status.plist not found in backup folder. Then it lists out a path. The iBackupbot quits every time I try to click on a function. What gives?

  • Scott

    Thank you for writing this article, you made a girl who misses her grandma very happy.

  • janie99

    You rock! Thanks so much. My two-year old grandson sang me happy birthday on a voicemail and I couldn’t figure out how to keep it. It downloaded just fine and it has been great to send to friends and family.

  • Autumn

    Thank you so much! This worked perfectly and with your detailed directions was a very easy process. I wish I would have known about this years ago, so many voicemails lost, but I am thankful for the ones I retrieved with your assistance. Thank you again!

  • Chelsea

    I cannot thank you enough for this information. My grandmother passed in December 2011 and I have had a few moments where I thought I lost the last voice mail I have from her. This has helped me greatly because now I am no longer worried about losing it. Thanks so much!!

  • Irishrose

    My iphone is a company iphone and is linked to an exchange server so I originally tried to do this but my backup was locked. On my iphone I went into general profiels and removed the profiles then I plugged it back into itunes and was able to uncheck Encrypt Local Backup and run a sync again. However, now I am not finding my voicemails in the iBackupbot. Do you have any suggestions?

  • Zenjabil

    Very helpful info. Worked as described. I’m curious as to whether it’s possible to transfer the old voicemails from an old backup to a new backup? In other words, the voicemail files still show up in the ‘old’ baclup of my old phone. Is there a way to copy and paste them to the ‘new’ backup of my new/upgraded iphone such that they show up on the new phone itself (rather than just being backed up to a folder on my hard drive)?

    • Patrick Bisch

      In step 4 of this tutorial, make sure you check off “Export with backup information, for import to another backup” when exporting your voicemails. Then import your voicemails to a new backup in iBackupBot by clicking File > Import and selecting the voicemails on your computer. Once imported, click File > Restore and that backup will be restored onto your iPhone. Be sure to sync right before doing any of these steps. Hope it helps.

  • Beth Gisi

    Thank you so much for this! I searched everywhere and could not find software that would let me see my voicemail greeting. The greeting was what I wanted to keep, not so much the voicemails. :) Many, many hours of searching and downloading and disappointment, considering jail-breaking, and then I came across this and boom! 5 minutes later and I can hear my 6-year-old son’s baby voice on my voicemail greeting again.

  • Ross

    Thanks you so so much for this advice! You prevented much angst.

  • Ross

    Thank you so much! You prevented much angst.

  • d

    I am so grateful to you for this very easy to use guide. I was just able to save my aunt’s last voicemail to me before she passed away and am overwhelmed with how thankful I am that this worked so easily. Thank you

  • TK

    Hi – I tried this a few days ago, but I had already updated to iOS6. When I get to Step 2, I can see the contents and check boxes, but instead of a folder icon it is a LOCK icon and the export buttons are unavailable to choose, and I cannot export anything. Do you think you’ll be doing an update, or is there a work-around? Thx!

    • nmg

      your backup might be encrypted, this was my issue and i plugged the phone back in, unckecked the encryption box, and backed it up again. it took some time to backup but once i did that the options became open for me in the program. hope that helps!

      • TK

        you rock! worked perfectly! thanks so much!! :)

        • loremaster

          Hmm I can’t unclick my Encrytp, I am using the new Itunes

          • Loremaster

            I got it, needed to use Iphone System Configuration, it’s a few DL from APPLE, and delete the configuration profile

  • Arthur

    Thanks for this great information. Does this also work with, capture the deleted messages at the bottom of the voicemail list on the iPhone?

  • Fedora314

    Thank you so much. I saved some voicemails that my father had left me before he passing away. I was so afraid that my iPhone would break or be stolen. I had done some research on how to save these. Even though I had backed up the files on my PC, they were not in a format that I could use. I had no idea which of the files were the ones I wanted either (how do you find 10 voicemails in a folder containing 8000+ files..and in a format that you cannot use). Your instructions were by far and away the least expensive (free!) and easiest (5 simple steps!) instructions that I could find out there.

  • Shirl~

    This worked great!! What a life saver!! Can’t say enough thanks! I was able to retrieve a voicemail GREETING from my iPhone that could NEVER be replaced!! My little grandson’s voice when he was little!! What a difference 3 years can make in a little one’s voice :) THANK YOU!!

  • stephanie

    Worked Perfect thank you so much for the help!! I am not computer savvy at all !!

  • Nick Hook

    My mum died suddenly last year. I had a few voicemails from her that I couldn’t bring myself to listen to at the time. Then I lost my phone 4 months later, but wasn’t too worried as I backed up regularly. But when I got my new iPhone and restored it from my last back up, only the 10 most recent voicemails copied to it, none of which were from my mum. I thought they had gone forever and I would never hear her lovely voice again, until I downloaded this software and have located them all.
    Painful as it was to finally hear her voice again afterr all this time, you have made me a very happy man.
    Thank you so much!

  • Aby

    Thank you for sharing. It was really helpful.

  • Margaret Sudduth

    Thanks you SO MUCH for these easy instructions! It worked perfectly. My son passed away recently and I was terrified that I would lose voicemails from him. Now I have them. I didn’t realize it would pick up all my deleted vmails also, so I went back to iphone, and cleared all deleted voicemails, then started over. Now I have only the ones I want. Again I can’t thank you enough!!

  • Laura

    Thanks for this, my father passed away 3 months ago today and I was gonna lose my voice mails since i was getting a new phone. Now I will always have my old man with me. Thank you so much.

  • Sue

    THANK YOU so much!!!! I’ve saved every voicemail from my Dad who isn’t doing well and my iphone has said voicemail full- delete messages!!!! You saved me and helped me keep his wonderful voice. Thank you again.

  • suja

    Thank you so very much. This was so much easier than other options. My son is 10. I wish I had thought of saving his toddler day messages. I had them “saved” on my verizon phone not realizing that verizon deletes after 30 days. Thank goodness for video. However, there is something very unscripted and unprompted about voicemail messages. Kids tend to perform or clam up when they are aware of a recording device. Not so with voicemail. Again, thank you.

  • Ria

    Thank you so much for this. My dad died last month and the only voice recording I have of him is one voicemail message, which I’ve now extracted from my phone for safekeeping.

  • beat verizon with this

    AWESOME. I was able to rescue old sentimental voicemails before Scummy Verizon 2 week deadline before they erased old voicemail after upgrading to iphone without being told of the voicemail lock out. THANK YOU.

  • bonzo11

    WONDERFUL! Worked perfectly. Preserved many voicemails from a dear departed loved one. Thank you.

  • naweston

    This is a great tutorial! I had zero issues following the guide step by step. The voicemail from my iPhone 4 downloaded to Mac perfectly! Thank you very much for such a great tutorial!

  • Jack

    Thank you. I echo every grateful person’s comments, this allowed me to save messages from my late Dad, who I miss terribly. Thank you for explaining the process simply and providing the links to the free software necessary.

  • kimsue

    Thank you from the bottom of my heart! My father’s voicemails are now preserved (and I can finally get a new phone!) I’ve been waiting a year to do this and it was so easy, I’m amazed & relieved.

  • Kpos

    Can someone explain why the convertor doesn’t work

  • Marnee


  • Prak

    Awesome, just worked exactly the way it’s explained here. I had to give my phone to APPLE store to UPGRADE my OS and backed up all voice mails with this. THANK U……

  • Kenneth Henseler

    Patrick – nice work on this How To! You’ve done a great job and I’m not sure how I’ve been supporting iPhones for over a year now and never ran into iBackupBot! Thanks for the tip!

  • veetwelve

    i was able to back up voicemails from my mom who has passed away. cant tell you how much this means.

  • shreedhar

    thanks so much! god bless you

  • drjddavis

    To make it easier to find the files I was looking for, I deleted all the old VM I didn’t want and was left with a backup of those I wanted. Thanks so much!

  • thanh

    Hi I have 3 saved voice mail on my phone but I can’t find any amr files on the iBackupBot

    • Patrick Bisch

      Did you sync your iPhone in iTunes before running iBackupBot?

  • hayden

    so i did everything said and i have the backup open with the program but when i look for the .amr voicemail file i cannot find it…

    • hayden

      it says i have no voice mails on the phone either but i for sure have one saved…

  • WittleIndianGirl

    You do not know how happy I am to have found this sir. My father recently passed away and I have been holding on to his last voicemails and scared to death that I would lose them. Thank you. Thank you! THANK YOU! I can always have my Daddy’s voice when I want to hear it.

  • buckeyepat73

    ok, so great info that really helped. feel really good that i was able to save my wifes old VMs to my PC. Now, I want to get those files back on her new iPhone 4S, and I read a previous post that had basic instructions to do this, but it didn’t work. Said that “we can only import files that already exist in current backup…” and none of the 140+ VMs load into the new iPhone. Am i missing a step or something? Thanks!!!

  • Belo

    another way is….

    1) Download a (free) software ‘Audacity’ into your PC/MAC. This s/w simply enables you to record audio messages
    2) You’ve got to have audio media cable (buying from stores for prob $12.00). Both ends look alike
    2a) One end of the cable is plugged into the PC (audio in port)
    2b) The other end of the cable is plugged into to audio port of your iPhone
    3) Now play your saved messages as if you are retrieving your message as normal as usual
    4) Before the message is about to be played, simply click on ‘record’ button from the Audacity s/w you just install.
    5) the recording process takes place as long as your message needs and you can stop.
    6) Listen to make sure all is ok
    7) From the same Audacity portal/menu, click on ‘File’, then ‘Export’, and then save that job (you just recorded) under whatever format you wants (that is available from the audacity extension list, MP3, WAV, etc.

    8) That was it. You now have an MP3 or a WAV file inyour PC and can replay anytime you want.

    Hope This helps.
    Belo Dallas

    • Erin Rodriguez

      This did not work for me, it says, “Error while opening the sound device. Please check the input device settings and the project sample rate.” I have no idea what this means or how to fix it. Please help someone!

  • mariachi212

    Hi. I select the voicemail files I think I want to export, but the export button does not become active (stays gray, unclickable). Tips?

  • heathera1

    This worked! I tried something else on CNET which didn’t work. Thanks!

  • djaloma

    I just lost my father last September and wanted to save his voicemails from my iPhone. Thank you so much for this tutorial it worked perfectly and now I know I can go back and hear his voice. You don’t realize how precious a voicemail can be until your loved one is gone. Most sincere thanks for this.

  • Ellis

    Thank you so much for creating this. I was terrified I was going to lose the voicemails that my Mum left me before her death 4 weeks ago. Works perfectly and is so easy to do. Thank you!

  • Jared Asch

    This work and liked Audrey I was able to save all of my grandmother’s voice mail from the length of time I had my phone (13 months).

    It did download every VM I have ever gotten on this phone so it took hours to sort, but well worth it. Wow it even saved the deleted ones, I guess its true nothing ever erases.

  • brooke

    The icons are LOCKED and I can’t do anything about it. The “encrypt iphone backup” has been unchecked the whole time and no luck. Anything else I can try? Please help!

  • Rob_G

    My Mom just passed 3 days ago Monday Feb 18th…this procedure worked great and easy to perform. It was hard for me to get through but this procedure helped me keep the voice of my mother accessible to me forever. I cant thank you enough for posting this.

  • SB071356

    Thank you so much!! I just found voice mails from my father who passed away (voice mails I thought I had deleted) and now they’re safely saved on my computer. I’m so thankful.

  • Bell

    I backed up my iPhone in iTunes and I installed the iBackupBot. I can find all of my voicemails, but the export button is grayed out. My iPhone backup also has a pad lock icon next to it, so it seems like it might be locked. I’ve tried to backup without encryption in iTunes, but the check box is grayed out. Any advice?

    • Patrick Bisch

      Are you running Windows or Mac OS X? If Windows, I’d suggest running iBackupBot as an administrator (right-click, Run as administrator).

      • Bell

        Windows XP. When I run as Administrator, it opens iBackupBot, but iwon’t access my backup at all.

        • Patrick Bisch

          The only way you’d see the padlock icon in iBackupBot is if your backup is encrypted. Close out of iTunes and iBackupBot entirely. Plug your phone in and uncheck the “Encrypt iPhone backup” box and then sync your phone again. Then open iBackupBot and make sure you select this most recent backup. Good luck.

  • Steph

    Worked great using IBackupBot. Thank you. Now I have saved an adorable recording from my little girl and can’t wait to save more from other family members. I might have them leave me a message just for this purpose only ! Thanks for making it so simple. I’m not a geek, wish I was.

  • jtn

    hi. i get an iBackupBot error that says it is “impossible to get permission for file ‘/Users/User/Library/AppSupport/MobileSync/Backup/filenamenumber’ (error 2: No such file or directory). Any idea what i’m doing wrong?

    • Patrick Bisch

      First, make sure your backup is not encrypted. Sync again using iTunes. Open iBackupBot and follows the steps in the article. Otherwise, I’d suggest reinstalling iTunes.

  • Kimberly Collins

    My voicemails aren’t showing up…how do I get them to show up when I download everything from my I phone 4s?

    • Patrick Bisch

      Make sure you sync with iTunes first, then open iBackupBot. Do you see a list of iPhone backups inside iBackupBot? If so, select the most recent one and you should see your voicemails in /Library/Voicemails.

  • christophe from paris

    hi, thank’s for this very useful message.

    When you say that it works with any model of iphone does it include iphone3s because i cant’t find any amr files in my backup. just .db. my vocals memo are there, photo’s too but no amr files ….

    thank’s very much for your help.

  • Rachel Marie

    Ditto all- thank you so much for posting this!

  • ozzie santiago
  • Candida

    I love you…I have been trying to save vm from my grandsons for awhile. Thanks much.

  • bufbrandi

    This was an easy system to get the voice mails. Only issue is one voice mail message from an unknown number isn’t coming over. Is it possible to get that one too?

    • bufbrandi

      And I forgot to add – thank you!

  • Nbug

    See Audrey006′s comments. I had one brief voicemail left from my Dad. Thank you, thank you, thank you!

  • mikala

    Help!! Do I have to buy the software from IBot? I’ve tried to download or export files and it keeps sending me to the website to buy the software..I too lost my Mom and would love to see if I can find some of the voicemails…thank you!

  • Urs

    Great Stuff! I lost a voicemail message left on my phone by the midwife who used my wife’s phone to call me into the delivery room three hours before our second child finally was born. Now I have it back. Thanks.

  • MaliB

    Thank you so much Patrick. I have been holding onto an old iphone which hardly worked because I couldn’t bear to loose my mother’s voice mails (she passed away a year ago). It’s all I have with her voice …thank you thank you. Verizon tech support and the store “gurus” couldn’t help me. You’re the best!!!!

  • Mei

    This did work perfectly for me too – thank you so much. I can’t think of a better way or reason to understand technology than to save the voicemails of a loved one, especially one that is deceased.

    One quick note for mac users: I initially had a hard time downloading the iBackupbot. If you are unable to download because your computer is saying its not from an Apple authorized source, just go to System Preferences -> Security and Preferences, and then change it to allow downloads from all sources.

    Thanks again Patrick for the great step by step instructions.

  • Ali


    This is exactly what I was looking for. You made my day after going through so many links and not finding what I was looking for.

    Thank you, Thank you, Thank you, so much for taking the time to write this tutorial. Keep up with the good work and all the best.

    Wishing you the best of health and happiness. God Bless.

  • Cynder

    Hi, I need help. I am holding onto my father’s iphone4. I loved checking into his voice messages just to hear his recorded voice. To clarify, he did not leave a voice message on the phone; the phone was his ..and it was his recorded voice I would hear whenever I wanted to listen to incoming messages. It was accidently deleted and recorded over. Please.. if anyone could give me some help. I would very much appreciate it. Thank you. I am heartbroken.

  • Eric

    I, like many others who have posted here, also had a family member pass away. I was able to recover their voicemail greeting from their iPhone using your instructions. Thank you so much. God bless you for this little bit of comfort.

  • jbanana

    Thank you Patrick this is wonderful! I’m having a problem though… I can see all my voicemails transferred into iBackupBot, however there are no boxes for me to select individual voicemails. Also, when I double-click any of the voicemails I get the error message “amr files haven’t associated with any program. Please install QuickTime.” Problem is that I HAVE installed QuickTime.

    Please help! Thank you so much.

    • Patrick Bisch

      Don’t even bother with QuickTime. Try downloading VLC player and make sure it’s associated with .amr files. That should work. —
      Patrick Bisch

  • Claire323

    Thank you SO much for this tutorial. My dad passed away 7 months ago and I have been trying to figure out how to save his voicemails. I have always been worried that I’ll lose my phone and then lose his voicemails forever. Your tutorial was so helpful and made my day. I’m so happy to have my dad’s voicemails in a a safe place. Thank you so so much.

  • risa

    omg this is awesome!!!!!!!!

  • BC

    OMG this is the best thing ever. workds great tof relationships where you want to save the voicemails of when we first met. when he called me the cute nicknames, when he told me that me misses me , when he left me a message and said he is sorry. keep up the good work!!!!!!!!!!!!!!!

  • L schwamb

    why is the export folder gray? it wont work for me? it has a lock symbol near my iphone ……hmmmmm where is that lock and how do i unlock it??

    Oh help please

    I am on a mac 10.6.8


  • kimbwy

    I was wondering… A voicemail was sent to me through his phone, but I was on webchat, and I don’t use an iphone either. Is there any way I can download the voicemail from facebook website?

  • Brian

    This is amazing. The last VM from my uncle who passed was on November 3, 2011. The application downloaded it without a hitch. Question. Can I also use this application to extract his last SMS?

  • fabulous123

    Yea! Something I found online that actually WORKED! And it didn’t take me five hours of pulling out my hair to do it! I just couldn’t figure out how to convert the audio to mp3 with the online convert tool, but I’ve got my voice mails! THANK YOU! [I hope the files stay saved....!]

  • pinkcupcakesandcardio

    Thank you for this. I’m about to try it! I just lost my grandfather a week ago and I have special voicemails that I want to save from him. I’m about to get a new iPhone and I happen to think about losing those precious moments if I was to go ahead an upgrade. I quickly searched and found this article. Thank you again. :)

  • Maria

    Patrick, I want to thank you from the very bottom of my heart!!! I followed your instructions, and by miracle of miracles, it worked perfectly. The miracle being that I’m terrible at technology, my head starts to spin as soon as I start reading anything involving technology, yet your step-by-step instructions made me feel technologically savvy. Some of it has changed since you originally posted this, yet I was able to figure out what to do. I did use Audacity, as you recommended. I have spent the last 10 minutes listening to voice mails that my Dad left for me before he passed away in July of 2013, with tears of sadness and joy streaming down my face, at hearing his voice again. Knowing that I now have a way to always hear him is a gift beyond measure. Thank you, thank you, thank you a million times over!!!

  • Sean019283

    One you have downloaded your voicemails and have deleted them from your phone, is it possible to transfer them back to your phone if needed?

  • Kelly

    I am a real beginner. How do I sync my iPhone to my computer (PC)?

  • Nursekami

    This post had done the impossible for me. I lost a voice mail from my deceased mother when I upgraded my phone, and I was told it was lost forever. After searching the internet, I came upon this post. I was cautiously optimistic, but I didn’t want to get my hopes up too high. After running the program, I was able to see the voice mail listed, and I held my breath as I loaded the file. I sat at my desk with tears streaming down my face, listening to the only audio of my mother’s voice. Thank you so much, more than I can possibly express. You have given me back my mother’s voice.

  • rosieo

    I need to transfer a landline voicemail to a wav file – any suggestions?